By 1808Delaware, City of Delaware

Last year, the City of Delaware rolled out “Del-AWARE,” a redesigned and modernized mobile app and web portal for its customer service.

This update makes it easier for residents to access City services while improving the user experience. Del-AWARE replaces and improves upon the former MyDelaware app that was no longer available on all operating systems.

“We always strive to improve and perfect the process for navigating City services,” Community Affairs Coordinator Lee Yoakum said. “The new app will simplify and enhance the process for our residents and for City staff.”

Residents came up with the app name through a City of Delaware campaign using its Nextdoor page.

Now citizens can use the app to report potholes, according to the City. Please don’t use the mobile app while driving, however).

Del-AWARE can also help City residents with questions or requests involving City services such as code violations, water and sewer, recycling, garbage, streets and lighting, graffiti and more. Options allow residents to provide additional details and photos, and a GPS location. When a Del-AWARE request is submitted, the sender is notified that the City will begin to process the request. When completed, the resident receives follow-up notification that the request is closed.

There are three ways to access Del-AWARE:

  • iOS: https://apps.apple.com/us/app/citysourced/id1519066783
  • Android: https://play.google.com/store/apps/details?id=com.citysourced.delawareoh
  • Browser based site: https://delawareoh.citysourced.com/

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